Starter
One inbox, no minimum. For teams answering a few hundred messages a week.
$0.65
per resolved conversation
- One inbox
- Help centre sync
- Weekly gap report
- Month to month, cancel any time
Pricing
You pay when the customer stops writing
No seat licences, no per-agent maths. One price for every conversation the agent resolved on its own — and nothing for the ones it handed to a person with the history attached.
Growth
MOST TEAMS
From 2,000 resolved a month. Everything the agent can do, with a person always one click away.
$0.55
per resolved conversation
- Unlimited inboxes
- Refunds and order actions
- Tone training on your signed replies
- Shared Slack channel
- Two-week shadow rollout
Enterprise
From 20,000 resolved a month, with the paperwork your security team will ask for.
Custom
talk to us
- EU or US data residency
- SSO, audit log, retention controls
- Model card and security review support
- Named implementation lead
Compare
The whole thing, line by line
| Starter | Growth | Enterprise | |
|---|---|---|---|
| Volume and pricing | |||
| Price per resolved conversation | $0.65 | $0.55 | Custom |
| Conversations handed to a person | Not charged | Not charged | Not charged |
| Minimum volume | None | From 2,000 a month | From 20,000 a month |
| Commitment | Month to month | Month to month | Annual |
| Inboxes and answering | |||
| Connected inboxes | One | Unlimited | Unlimited |
| Help centre sync | Included | Included | Included |
| Urgency and tone sorting | Included | Included | Included |
| Refunds and order actions | Not included | Included | Included |
| Tone training on your signed replies | Not included | Included | Included |
| Rollout and support | |||
| Two-week shadow rollout | Included | Included | Included |
| Weekly gap report | Included | Included | Included |
| Support channel | Shared Slack channel | Slack and a named lead | |
| Named implementation lead | Not included | Not included | Included |
| Security and admin | |||
| EU or US data residency | Not included | Not included | Included |
| SSO, audit log, retention controls | Not included | Not included | Included |
| Model card and security review support | Not included | Not included | Included |
Start on the plan you need today. Moving up takes a switch, not a migration.
FAQ
The money questions, answered
Not sure which plan?
Send us a week of tickets and we’ll tell you.
What counts as a resolved conversation?
One the agent answered end to end: the customer got what they asked for and did not write back about it again. If it hands over to a person at any point in the thread, it is not resolved and it is not billed.
So we pay nothing for the ones it hands over?
Nothing. Handovers are the product working as intended — it sorts by urgency, writes the draft and passes the thread across with the history attached. You pay for the ones your team never had to open.
Is anything billed during the two-week shadow rollout?
No. For the first two weeks it drafts and you sign, so nothing reaches a customer without you and nothing counts as resolved. The fortnight where it learns your tone costs you nothing.
Is there a minimum or a setup fee?
No setup fee on any plan. Starter has no minimum at all, Growth starts at 2,000 resolved a month and Enterprise at 20,000. If you are not reaching the volume, you are on the wrong plan and we will move you down.
What does annual billing change?
The rate per resolved conversation, and nothing else. You are invoiced twelve months up front and keep the same cancellation terms the plan already has. Enterprise is an annual contract either way.
Can we change plans mid-month?
Yes, in both directions, effective from the next invoice. Nothing is reimplemented — the connected inboxes, the help centre sync and the tone it learned from your signed replies all carry across.